There's a difference between a limited edition SDCC toy that has small supply, and a generally produced deluxe figure (MSRP $15) that you can grab on store shelves. The cost of shipping it back (since they pay for it) and processing it probably means they don't even make their money back. As I said, the woman on the phone told me in situations like this they're more likely to just send me a whole new toy... and the fedex shipping number I got implies that she was right.Tigermegatron wrote: When HTS sends you a replacement toy or a refund,They expect you to then promptly send back the toy or toys to HTS. Last year a TF fan from another forum tried to order a SDCC exclusive from the HTS site & they were unable to because HTS froze the buyers account due to him getting a refund for toys he didn't like & then not returning them the toys back to HTS. HTS customer service told the TF fan his buyers account at HTS would be un-frozen when he reimbursed HTS for refunding him for toys he never returned. Since months past,HTS would no longer accept the returned toys,they wanted to be reimbursed for the refund money they sent the TF fan.
EDIT: I should also emphasize the fact that I never signed anything or agreed to any terms that would legally bind me to returning the defective toy. I called their general customer service line, told them I had a defective toy, was told that they have a special department for that and they leave early on fridays, made smalltalk with the woman on the other end of the line, who mentioned that in situations like this they just send you a whole new toy without needing the original- this was around 3:30. I said "alright, I'll call again later" and that was the end of it. At 7:30 I got an email telling me they were shipping me a new wheeljack, which I wasn't expecting.